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Brief Description

This qualification provides a general introduction to the retail sector and provides learners a broader range of retail concepts. It also covers the essential retail and customer service skills that employers are looking for.

This qualification could lead to a wide range of retail jobs, including:

  • Retail assistant
  • Counter assistant
  • Stock controller
  • Apprentice
  • Warehouse general assistant
  • Retail team leader.

 

This qualification is suitable for those wanting to develop their understanding of the Industry. The Certificate in Retail Skills allows learners to study retail in depth as part of a broad programme of study that could include related disciplines such as Business Administration, Sales and Marketing. It also allows learners to progress onto, through appropriate further learning, specialist retail roles such as Sales, Customer Service and Visual Merchandising.

Course Duration

190 Hrs.

Course Objectives

Work Effectively in a Retail Team (Unit 110)

  • know about discrimination, bullying and harassment in own work place
  • be able to work as part of a retail team
  • know how to follow plans and procedures for learning to do own job

Comply with Workplace Health and Safety (Unit 109)

  • know types and causes of accidents and emergencies in a retail environment
  • know how own behaviour contributes to health and safety in a retail environment
  • be able to follow organizational procedures in the event of accidents and emergencies in a retail environment
  • be able to work safely in own role within a retail environment
  • be able to lift and handle goods safely in a retail environment

Keep Stock on Sale at Required Levels in a Retail Environment (Unit 203)

  • understand the relationship between stock levels and demand for stock
  • understand the relationship between stock levels and the quality of stock on sale
  • be able to check the level of stock on sale in a retail environment
  • be able to replenish stock on sale in a retail environment

Process Payments for Purchase in a Retail Environment (Unit 221)

  • understand legal and organizational requirements for processing payments in a retail environment
  • be able to process payments for purchases in a retail environment
  • know how to interact effectively with customer

 

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