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ITIL v4


ITIL Foundation is an entry level certification. It ensures general awareness of the key elements, concepts and terminologies used in the ITIL service lifecycle. The Foundation level course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).


It covers information on lifecycle stages, the processes used, and their contribution to service management practices. It introduces readers to the management of modern IT enabled services and provides learners an understanding of ITIL 4 service management framework. ITIL Foundation provides professionals an understanding of the common language and key concepts and explains the evolution of service management through adoption of modern technologies. This course shows professionals how to utilize ITIL 4 guidance to improve their and their organization’s work.

 

COURSE STRUCTURE

Unit 1: Introduction to Service Management and ITIL
Unit 2: Key Concepts of Service Management
Unit 3: Four Dimensions of Service Management
Unit 4: ITIL Service Value System
Unit 5: ITIL Management Practices

 

COURSE DURATION

24 Hours


COURSE OBJECTIVES

+ Service management as a practice
+ ITIL service lifecycle
+ Generic concepts and definitions
+ Key principles and models
+ Selected processes, functions, and roles
+ Technology and architecture
+ Competence and training

 

LINKED PROGRAMS

ITIL MP

 

JOB TITLE

IT Project Support, Service Desk Technician

 

WHO SHOULD ATTEND THIS COURSE?

+ Those working in IT looking for IT Service Management education and an understanding of how to provide business value

+ Those who require a basic understanding of the ITIL framework

+ Those who want to understand how ITIL can be used to enhance IT service management

+ Those looking to upgrade their ITIL V3 certification and knowledge

+ IT professionals or others working within an organization that has adopted ITIL

+ Professionals with ITIL certification wishing to update their knowledge

+ Individuals beginning their journey in Service Management

+ Individuals working in other parts of IT like digital, product, and development with a strong interface with service delivery

+ Existing and aspiring ITSM Managers

 

BENEFITS

+ A refresh of your knowledge of IT Service Management best practice

+ Continuity from previous version of ITIL

+ Adaptability and future-proofing

+ Improved collaboration

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